Refunds
Refund Policy
Last updated: September 27, 2026
This policy explains refunds for Squirrelo subscriptions. Please confirm the plan, price, and payment network before you pay.
1. General rule for digital subscriptions
Subscriptions are digital services. Once payment is confirmed and subscription benefits are activated (or the corresponding desktop quota becomes available), fees are generally non-refundable.
Cryptocurrency payments are typically irreversible once confirmed on-chain. We cannot recover losses from wrong networks, wrong amounts, or duplicate transfers.
2. Cases we may refund or remedy
Duplicate charges or clear billing errors caused by our systems;
Payment confirmed but subscription benefits fail to activate within a reasonable time for reasons we verify as our fault;
Other cases where a refund is required by applicable law.
3. How to request a review
Email swiftobject@gmail.com with your account email, order or transaction hash, payment time, and a short description of the issue.
We will review within a reasonable time. Approved refunds are processed via the original channel or another method we both agree on. On-chain refunds may incur network fees payable by the requester where applicable.
4. Changes
We may update this policy and post the revision date on this page. Continued purchases mean you accept the refund rules then in effect.